Return and Refund Policy

Our Commitment to Quality

At Tapasva, quality is a discipline we honor at every step. Each formulation is mindfully handcrafted in small, fresh batches, which means production timelines can vary slightly. We deeply appreciate your patience as we prepare your order with the care and purity it deserves.

By placing an order with us, you agree to the following terms:

Dispatch & Delivery Timelines

  • Dispatch: Orders are handcrafted, packed, and dispatched within 3–5 business days.
  • Transit: Once handed over to our courier partners, delivery typically takes 3–10 business days, depending on your location.
  • External Delays: While we partner with reliable logistics services, delays caused by severe weather, regional disruptions, or transit strikes are beyond our direct control. We will always do our best to assist you in tracking your parcel.

Cancellations & Order Changes

Because we begin preparing your freshly made products shortly after an order is placed, all orders are final once confirmed. We are unable to accommodate order cancellations or cash refunds once payment is processed.

Replacements for Transit Damage or Defects

Your parcel should arrive in pristine condition. In the rare event that an item arrives broken, defective, or leaked, we will gladly send a free replacement.

  • Reporting Window: Please notify our team within 48 hours of delivery.
  • Verification: Because our products are fragile and handcrafted, we kindly request an uninterrupted unboxing video clearly showing the outer parcel, shipping label, and the condition of the damaged product.
  • Note: To ensure fairness, replacement requests cannot be processed without this unboxing footage.

Artisanal Variations & Personal Preferences

  • Natural Variations: Handcrafted products made with natural botanicals and oils may display subtle variations in color, texture, scent, or packaging between batches. Product imagery on our website serves as a guide.
  • Skin Suitability & Preference: Skincare is a deeply personal journey, and individual results or sensory preferences vary. For hygiene and safety reasons, we cannot accept returns or issue refunds if a product does not suit personal preferences.

Delivery Accuracy & Refusals

  • Accurate Details: Please double-check your shipping address and contact number during checkout. If an order cannot be delivered due to incomplete or incorrect details, standard re-shipping fees will apply to reroute the package.
  • Refused Shipments: Parcels that are turned away or refused upon delivery are not eligible for a refund.

Need Assistance?

If you have any questions regarding your parcel or need help with a damaged delivery, please reach out to us at tapasva.cosmos@gmail.com within 48 hours of receipt. Include your Order ID and unboxing video, and our care team will resolve it promptly.